Monday 22nd July 2024

Internet access - ADSL / VDSL [SEWAN] General information 25.07.2024

------------- EDIT 26.07.2024 -------------  

 

Dear customer, dear partner,

 

Please note that the maintenance performed this morning is completed. Tests are showing that situation is back to normal.

 


 

Beginning: 22.07.2024 – 10.00 AM

Ending: 26.07.2024 – 6.00 AM

Impact: DHCP issue. IP address acquisition delayed

 

Dear customer, dear partner,

 

Please note that we have noted a rather long delay to acquire a new IP address on our access link. After investigation, Proximus confirmed that their DHCP service is causing the issue. A technical maintenance is planned at their side on 26.07.2024 to fix the issue

 

SEWAN Technical Team