All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Wednesday 18th September 2024

[SEWAN] Technical maintenance - 17.09.2024, scheduled 1 year ago

Beginning: 17.09.2024 – 10.00 PM

Ending: 18.09.2024 – 05.00 AM

 

Impact: 1x call cut during the switchover on Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover (max 5 min).

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Wednesday 11th September 2024

No incidents reported

Tuesday 10th September 2024

[SEWAN] Technical maintenance - 10.09.2024, scheduled 1 year ago

Beginning: 10.09.2024 – 10.00 PM

Ending: 10.09.2024 – 11.30 PM

 

Impact: 1x call cut during the switchover on Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Mobile service [SEWAN] Unexpected disturbances - 10.09.2024

Beginning: 10.09.2024 – 5.00 PM

Ending: 10.09.2024 – 5.50 PM

Impact: Mobile Data (4G/5G) partially unavailable

 

Dear customer, dear partner,

 

Please note that since 4.45 PM today, Proximus mobile network is experiencing partial outage on DATA (4G/5G) network. We have informed them immediately.

Based on our first analysis, the impact is not felt on the entire country, but on specific areas, and the other services (telephony, SMS, MMS, Roaming) are working perfectly.

At 5.50 PM, we received the confirmation from Proximus that the situation was back to normal. A routing error has been identified in their Mechelen's Data Dacenter, and was corrected.

 

Best regards;

SEWAN technical team

Monday 9th September 2024

No incidents reported

Sunday 8th September 2024

No incidents reported

Saturday 7th September 2024

No incidents reported

Friday 6th September 2024

No incidents reported

Thursday 5th September 2024

No incidents reported

Wednesday 4th September 2024

No incidents reported

Tuesday 3rd September 2024

No incidents reported

Monday 2nd September 2024

No incidents reported

Sunday 1st September 2024

No incidents reported

Saturday 31st August 2024

No incidents reported

Friday 30th August 2024

No incidents reported

Thursday 29th August 2024

No incidents reported

Wednesday 28th August 2024

No incidents reported