Past Incidents

Beginning: 23.09.2024 - 9.00 AM Ending : 24.09.2024 - 12.00 AM

Impact: Mobile ordering

Dear customer, dear partner,

We would like to inform you that since 9:00 AM, we have encountered an issue with our Sophia plateform, which has already been identified. No ordering action on the mobile is currently possible. In case of emmergency, please send an email to support@sewan.be.

We apologize for the inconvenience.

Best regards;

SEWAN technical team

Beginning: 19.09.2024 - 5.00 PM Ending 19.09.2024 - 10.30 PM

Impact: Voicemail

Dear customer, dear partner,

We would like to inform you that since 5:30 PM, we have encountered an issue with our V2 platform’s voicemail functionality, which has already been identified. To resolve this, we will be conducting scheduled maintenance tonight between 11:00 PM and 12:00 AM.

We sincerely apologize for the inconvenience.

Best regards;

SEWAN technical team

Beginning: 17.09.2024 – 10.00 PM

Ending: 18.09.2024 – 05.00 AM

Impact: 1x call cut during the switchover on Trunk (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover (max 5 min).

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

EDIT 2.00 PM

The situation is back to normal. Despite evidences, we have not yet received any confirmation from the incumbent about the root cause of the disturbance.   Our team will remain vigilant in the coming hours.

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EDIT 1.45 PM

we notice some improvement of call terminating. Still waiting for third parties feedback  

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Beginning: 13.09.2024 – 1.10 PM

Ending: 13.09.2024 – 1.40 PM

Impact: General telecom disturbances on Belgian market (fix and mobile)

Dear customer, dear partner,

Please note that since 1.10 PM today, we have noticed a general outage on Belgian telecom network, both fix and mobile.

At this stage, we can confirm that Sewan infrastructure is not the root cause of the issue, but suffers from a third party outage that we are currently investigating.

More information will be provided later today.

Best regards;

SEWAN technical team

Beginning: 10.09.2024 – 5.00 PM

Ending: 10.09.2024 – 5.50 PM

Impact: Mobile Data (4G/5G) partially unavailable

Dear customer, dear partner,

Please note that since 4.45 PM today, Proximus mobile network is experiencing partial outage on DATA (4G/5G) network. We have informed them immediately.

Based on our first analysis, the impact is not felt on the entire country, but on specific areas, and the other services (telephony, SMS, MMS, Roaming) are working perfectly.

At 5.50 PM, we received the confirmation from Proximus that the situation was back to normal. A routing error has been identified in their Mechelen's Data Dacenter, and was corrected.

Best regards;

SEWAN technical team