All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 30.12.2025

Beginning: 30.12.2025 – 10.00 PM

Ending: 31.12.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 1,6 and 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Monday 16th December 2024

[SEWAN] Technical maintenance - 10.12.2024, scheduled 1 year ago

Beginning: 16.12.2024 – 10.00 PM

Ending: 17.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Cluster 3. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 12th December 2024

[SEWAN] Technical maintenance - 12.12.2024, scheduled 1 year ago

Beginning: 12.12.2024 – 10.00 PM

Ending: 13.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Cluster 8. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 11th December 2024

[SEWAN] Technical maintenance - 11.12.2024, scheduled 1 year ago

Beginning: 11.12.2024 – 10.00 PM

Ending: 12.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Clusters 2 - 7 - 13. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Tuesday 10th December 2024

[SEWAN] Technical maintenance - 10.12.2024, scheduled 1 year ago

Beginning: 10.12.2024 – 10.00 PM

Ending: 11.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Cluster 6. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Monday 9th December 2024

No incidents reported

Sunday 8th December 2024

No incidents reported

Saturday 7th December 2024

No incidents reported

Friday 6th December 2024

No incidents reported

Thursday 5th December 2024

No incidents reported

Wednesday 4th December 2024

No incidents reported

Tuesday 3rd December 2024

General communicate service [SEWAN] General information 03.12.2024

Dear customer, dear partner,

 

 

Please be informed that Telenet (Group) informed about a major incident on their side with impact on internet, fixed and mobile telephony.

 

At this stage, we do not know when their issue will be fixed.

Regards, ............................................

 

SEWAN Technical Team

Monday 2nd December 2024

No incidents reported

Sunday 1st December 2024

No incidents reported

Saturday 30th November 2024

No incidents reported

Friday 29th November 2024

No incidents reported

Thursday 28th November 2024

No incidents reported

Wednesday 27th November 2024

No incidents reported

Tuesday 26th November 2024

No incidents reported

Monday 25th November 2024

No incidents reported