All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Monday 4th August 2025

No incidents reported

Sunday 3rd August 2025

[SEWAN] Technical maintenance - 03.08.2025, scheduled 4 months ago

Beginning: 03.08.2025 – 10.00 PM

Ending: 04.08.2025 – 01.00 AM

 

Impact: interruption on hosted telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a maximum interruption of 15 minutes on hosted telephony is expected.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Saturday 2nd August 2025

No incidents reported

Friday 1st August 2025

No incidents reported

Thursday 31st July 2025

[SEWAN] Unexpected disturbances - 31.07.2025

Beginning: 31.07.2025 – 2.00 PM Ending 31.07.2025 - 4.00 PM

Impact: [SEWAN MOBILE] - DATA Roaming not working

 

Dear customer, dear partner,

 

Please note that we have been alerted that our MOBILE service (on Proximus network) is currently experiencing DATA ROAMING (DATA outside of Belgium) issue.

This affects the entire Proximus network (not only their MVNOs)

National DATA is working fine.

 

Best regards;

SEWAN technical team

Wednesday 30th July 2025

No incidents reported

Tuesday 29th July 2025

No incidents reported

Monday 28th July 2025

[SEWAN] Technical maintenance - 28.07.2025, scheduled 5 months ago

Beginning: 28.07.2025 – 10.00 PM

Ending: 29.07.2025 – 01.00 AM

 

Impact: switchover onTrunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a switchover may occur.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Sunday 27th July 2025

No incidents reported

Saturday 26th July 2025

No incidents reported

Friday 25th July 2025

No incidents reported

Thursday 24th July 2025

No incidents reported

Wednesday 23rd July 2025

Mobile service [SEWAN] Unexpected disturbances - 23.07.2025

Beginning: 23.07.2025 – 3.00 PM

Ending: 23.07.2025 - 7.30 PM

Impact: [SEWAN MOBILE] - DATA Roaming not working

 

Dear customer, dear partner,

 

Please note that we have been alerted that our MOBILE service (on Proximus network) is currently experiencing DATA ROAMING (DATA outside of Belgium) issue.

This affects the entire Proximus network (not only their MVNOs)

National DATA is working fine.

[UPDATE] : At 07:30 PM, services were fully restored.  

 

Best regards;

SEWAN technical team

Tuesday 22nd July 2025

No incidents reported

Monday 21st July 2025

No incidents reported