Past Incidents

Beginning: 07.10.2025 – 00.00 AM

Ending: 07.10.2025 – 06.00 AM

Impact: switchover of Eurofiber NNI

Dear customer, dear partner,

EUROFIBER will perform a maintenance on our NNI at Zaventem.

During this timeframe, a switchover is excepted to Leuven with a few packetloss excepted.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 23.09.2025 – 09.30 AM

Ending: 23.09.2025 – 03.05 PM

Impact: Mobile service degraded

Dear customer, dear partner,

Please note that Proximus informed me about the following issue on Mobile network :

"We hereby inform you that we are experiencing technical issues with our Mobile voice services. We are doing everything possible to restore the situation as soon as possible.

We will keep you updated and inform you the moment systems are fully available again."

At 3.05 PM, Proximus confirmed the resolution of their issue, without precising the root cause :

"We hereby inform you that the technical issues affecting our Mobile voice services have been fully resolved. All services are now operating normally."

Best regards;

SEWAN technical team

Beginning: 13.09.2025 – 10.00 PM

Ending: 16.09.2025 – 01.00 AM

Impact: none

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on SBCNG.

During this timeframe, no impact is to be expected.

Best regards;

SEWAN Technical Team