Past Incidents

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

Impact: small number of packets may be lost on internet access

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

Kind regards,

SEWAN Technical Team

Beginning: 02.01.2026 – 00.00 AM endding : 05.01.2026 - 04.40 PM

Impact: Issues with mobile requests

Dear Partners,

We are currently experiencing intermittent API timeout issues on some requests with Proximus (mobile).

As a result, a limited number of operations (such as port-in requests or SIM swaps) may not be properly received or processed.

Our technical teams are actively working together with Proximus to identify the root cause and restore full service as soon as possible.

We will keep you informed of any significant updates.

Thank you for your understanding.

...............................

Best regards;

SEWAN technical team

Beginning: 30.12.2025 – 10.00 PM

Ending: 31.12.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 1,6 and 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 18.12.2025 – 06.00 PM Ending: 19.12.2025 – 12.00 AM

Impact: no impact expected

Dear customer, dear partner,

We'll perform a maintenance on one of our RTP server, which will have an impact. We will take the server out of production to update it, and then put it back in.

No impact is expected on your end.

Kind regards,

SEWAN Technical Team