Past Incidents

Beginning: 13.01.2026 – 10.00 PM

Ending: 14.01.2026 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewalls cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 12.01.2026 – 10.00 PM

Ending: 13.01.2026 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewalls cluster 13.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 11.01.2026 – 09.00 AM

Ending: 11.01.2026 – 8.00 PM

Impact: Cloud DC console not available

Dear customer, dear partner,

We will be performing scheduled maintenance on the Cloud Datacenter Sophia GO.

During this maintenance window, access to the management console will be unavailable. As a result, restoration operations and configuration changes will not be possible.

However, all virtual machines will remain in service and continue to run normally throughout the maintenance.

Kind regards,

SEWAN Technical Team

Beginning: 07.01.2026 – 10.00 PM

Ending: 08.01.2026 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewalls cluster 6 and 13.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 02.01.2026 – 00.00 AM endding : 05.01.2026 - 04.40 PM

Impact: Issues with mobile requests

Dear Partners,

We are currently experiencing intermittent API timeout issues on some requests with Proximus (mobile).

As a result, a limited number of operations (such as port-in requests or SIM swaps) may not be properly received or processed.

Our technical teams are actively working together with Proximus to identify the root cause and restore full service as soon as possible.

We will keep you informed of any significant updates.

Thank you for your understanding.

...............................

Best regards;

SEWAN technical team