Past Incidents

Beginning: 25.03.2026 – 09.00 AM

Ending: 25.03.2026 – 05.00 PM

Impact: backup/restore not available

Dear customer, dear partner,

Please note that our technical team will perform an upgrade of Veeam to v.13

During this timeframe, backups and restores will not be available.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 24.03.2026 – 10.00 PM

Ending: 24.03.2026 – 11.00 PM

Impact: dropped calls - SBCNG GUI not available for 5 minutes

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

During this timeframe, the SBCNG GUI may be unavailable for up to 5 minutes. Any calls in progress before 8:00 p.m. could be dropped.  

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 20.03.2026 – 12.00 AM

Ending: 20.03.2026 – 01.00 PM

Impact: Cloud firewall cluster 4 console not reachable

Dear Customer, Dear Partner,

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 4).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 19.03.2026 – 00.00 AM

Ending: 19.03.2026 – 02.00 AM

Impact: SMS/VOICE disruption

Dear customer, dear partner,

To further improve its network, Proximus will carry out a planned maintenance on March 19, 2026, between 00:00 and 02:00 AM. During this maintenance window, mobile voice and SMS services may be temporarily disrupted, and users could experience issues such as call interruptions or delays in SMS delivery.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 18.03.2026– 11.00 PM

Ending: 19.03.2026 – 04.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 16.03.2026 – 01.00 PM

Ending: 16.03.2026 - 03.00 PM

Impact: data/voice/sms

Dear customer, dear partner,

We are currently experiencing some network issues on the Proximus network.

We will provide more information as soon as possible.

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UPDATE from Proximus 2.59 PM :

Our technical teams have identified and resolved the issue. Mobile services are gradually returning to normal for all users. If users are still not getting any signal, we recommend turning airplane (flight) mode on and then off again on the device.

...............................

UPDATE from Proximus 5.54 PM :

The technical issues with our Mobile voice and data services have been resolved. If users are still not getting any signal, we recommend turning airplane (flight) mode on and then off again on the device.

Best regards;

SEWAN technical team