Beginning: 07.06.2021 – 03.15 AM
Ending: 07.06.2021 – 02.00 PM
Impact: Mobile 4G (LTE) unavailable - National
Dear customer, dear partner,
Since 03.15 AM this morning, we have been alerted that a general failure on Proximus mobiel network affect the 4G coverage.
An intervention on a PE router, caused a service interruption for mobile voice and mobile data on 4G on 07/06 at 03:15.
All mobile phones were able to connect to 2G and 3G as fall back. Impact is gradually clearing since 06:00 as users are reconnecting to 4G.
Proximus expert teams are assuring technical aftercare. No further impact is expected.
In the event that one of your customers cannot reconnect to 4G, please advise to put the mobile phone on flight mode and to reconnect.
SEWAN Technical Team
