Tuesday 12th August 2025

General communicate service [SEWAN] Unexpected disturbances - 12.08.2025

Beginning: 12.08.2025

Impact: COLT porting services and eligibility are currently unavailable

 

Dear customer, dear partner,

 

We would like to inform you that an incident has been affecting COLT since 12.08.2025. As a result, number porting operations and and FTTO eligibility are temporarily unavailable.

 

We have contacted COLT to receive updated information, but are still waiting for their feedback. Consecutively, please do not try to launch porting request from COLT, as they will probably be rejected or not handled.

 

We will keep you updated as soon as new information is available.

 

Best regards; SEWAN technical team