Beginning: 02.10.2025 – 04.00AM
Endding: 02.10.2025- 3.30PM
Impact: Vas and toll free numbers partially not reachable
Dear customer, dear partner,
Since this morning, we have been experiencing a partial routing disruption affecting some of our Value Added Service (VAS) numbers, specifically 0800 / 078 / 090X.
The issue has been identified on the Proximus side and is currently being resolved. Our teams are closely monitoring the situation in collaboration with the operator to restore full service as quickly as possible.
This issue is not linked to our recent maintenance, which went well.
We will keep you updated on any further developments.
Best regards;
SEWAN technical team
