Beginning: 24.08.2026 – 03:00 PM
Ending: 24.08.2026 – 05:30 PM
Impact: Some voice calls may have failed.
Dear customer, dear partner,
We experienced a temporary incident affecting some voice calls on our platform.
Our technical teams identified a configuration inconsistency on one of our voice platforms. As a result, some calls could not be routed correctly.
The configuration was resynchronized and the service was fully restored at 05:30 PM.
Additional checks have been performed to confirm that all services are operating normally.
We apologize for the inconvenience caused.
Best regards,
SEWAN Technical Team
