Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 30.08.2025

Beginning: 30.08.2025 – 11.00 PM

Ending: 31.08.2025 – 11.00 AM

 

Impact: interruption on Hosted Telephony and Firewall

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe some impacte are expected :

Sophia hosted telephony : Unavailability or difficulty making and receiving calls for a few minutes

Firewall and Cloud Data Center : Unavailability for a few minutes during switch-over

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Past Incidents

Saturday 27th February 2021

No incidents reported

Friday 26th February 2021

No incidents reported

Thursday 25th February 2021

No incidents reported

Wednesday 24th February 2021

No incidents reported

Tuesday 23rd February 2021

No incidents reported

Monday 22nd February 2021

No incidents reported

Sunday 21st February 2021

No incidents reported

Saturday 20th February 2021

[SEWAN] Technical maintenance - 20.02.2021, scheduled 4 years ago

 

Beginning: 20.02.2021 – 11.00 PM

Ending: 21.02.2021 – 2.00 AM

Internal ref: DTCAB-1664

Impact: Specific inbound calls on V1/V2 may fail

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance during the night of the 20.02.2021 from 11.00 PM to 2.00 AM the next day on part of our NAS systems in Brussels data center.

 

This operation follows the technical incident we experienced on 11.02.2021. It mainly consists in testing and reinforce the failover of our active/passive NAS mechanism, and verify after the failover that the volumes are up and that the NFS setups are correctly done on all the other machines.

 

During this timeframe, there is a risk that inbound calls using IVRs, welcome music/prompts or recordings may fail on V1 and V2. Our team is doing its upmost best to reduce the potential impacts, which will not be longer that 30 consecutive minutes.

 

No intervention is needed from your side.  

 

Best regards;

SEWAN Technical Team

Friday 19th February 2021

No incidents reported

Thursday 18th February 2021

No incidents reported

Wednesday 17th February 2021

No incidents reported

Tuesday 16th February 2021

No incidents reported

Monday 15th February 2021

No incidents reported

Sunday 14th February 2021

No incidents reported

Saturday 13th February 2021

No incidents reported