Past Incidents

********* UPDATE *********

Dear customer dear partner,

Following our notification below, we confirm that the situation is now under control.

The source has been indentified on the replication process on our NAS cluster, which put the filesystem offline.

This resulted in anytime V2 needed to playback or record an audio file, the call would failed.

Our technical team is currently analysisng the measures to be taken in order to avoid such problem to occure in the future.

Beginning: 11.02.2021 – 11.35 AM

Ending: 11.02.2021 – 1.34 PM

Impact: V2 partially disrupted

Dear customer dear partner,

Since 11.35 AM today, we experience partial disturbances on our VoIP service on our V2 (portal.sewan.be)

Our technical team is actually identifying the problem. We will shortly update you on the resolution time.

Please accept all our apologize for the inconvenience.

Sewan Technical Team

****** UPDATE 08.02.2021 - 11.29AM ******

Zendesk confirms the situation is back to normal

Beginning: 08.02.2021 – 10.30 AM

Ending: 08.02.2021 – 11.29 AM

Impact: Ticketing system unreachable

Dear customer, dear partner,

Since 10.30AM this morning, our ticketing system provider (Zendesk) is eperiencing outage on their platform. Therefore, we are currently not capable of treating your tickets.

We are expecting the situation to be back to normal in the next coming hour.

May you need any urgent action from our team, please call us on +32 2 240 19 79

Best regards;

SEWAN technical team

****** UPDATE ******

Beginning: 03.02.2021 – 11.01 AM

Ending: 03.02.2021 – 12.59 AM

Impact: 3starsnet.com DNS resolution impossible

Dear customer dear partner,

After an intervention from our DNS supplier, our DNS resolution xxx.3starsnet.com is back to normal. The propagation may take few extra minutes to be populated.

Our operational team is now analyzing how this could happen, and will take all the necessary measures.

Please accept all our apologize for the inconvenience.

Sewan Technical Team

Beginning: 03.02.2021 – 11.01 AM

Ending: on going

Impact: 3Starsnet.com DSN unreachable

Dear customer, dear partner,

since this morning, our DSN xxx.3starsnet.com is no longuer available.

This has an impact on on 3starsnet.com is not accessible.

Neverthless, you can access to all your service on xxx.sewan.be

VOICE:

V1: sip.3starsnet.com => 85.119.188.3

V2: voip.3starsnet.com => 188.66.8.19

V3 => 188.66.8.42

V5 => 188.66.8.22

WEB INTERFACES:

V1: https://web.3starsnet.com/ => https://web.sewan.be/

V2: https://portal.3starsnet.com/ => https://portal.sewan.be/

V5: https://sbcng.3starsnet.com/ => https://sbcng.sewan.be/

Porting tool: https://porting.3starsnet.com/ => https://porting.sewan.be/

Your credential remains unchanged, but if you have your paswords stored on your web browser, you may have to log again.

Best regards;

SEWAN technical team

Beginning: 02.02.2021 – 4.36 PM

Ending: On going

Impact: EDPnet internet services down

Dear customer, dear partner,

Please note that since 4.36PM today, we have noticed huge disturbances on EDPnet internet lines all over Belgium.

We could gather the information that they are performing an emergency maintenance on their network. If you may use their internet services, you may be subjected to these disturbances out of our control.

Best regards SEWAN Technical Team

Beginning: 31.01.2021 – 12.00 AM

Ending: 31.01.2021 – 6.00 PM

Impact: Fritzbox 7360 HW V1 + OS version 6.31

Dear customer, dear partner,

Please note that we have received feedback from the market that Fritzbox 7360 (HW V1) with OS version 6.31 may suffer from security breach.

At this stage, this is pure suspicion, but if you ever encounter SIP hacking in this specific setup, we encourage you to updage your device with 6.52 firmware.

SEWAN Technical Team