Past Incidents

Beginning: 10.06.2021 – 9.00 PM

Ending: 11.06.2021 – 1.00 AM

Internal ref: DTCAB-1915

Impact:

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on 10.06.2021 as from 9.00 PM on Internet access infrastructure.

The goal of this maintenance is to test redundancy of our international broadband infrastructure.

During this timeframe, you may felt disconnections on xDSL services as well as on BGP sessions.

No intervention is needed from your side.  

Best regards;

SEWAN Technical Team

Beginning: 08.06.2021 – 10.00 PM

Ending: 09.06.2021 – 1.00 AM

Internal ref: DTCAB-1913

Impact: Few minutes interruption of service on Cloud Firewall services

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on 08.06.2021 as from 10.00 PM on internet/cloud firewall (Fortigate) infrastructure.

The goal is to extend our Firewall cluster in Belgium.

During this timeframe, internet access lines having a cloud firewall feature will be disconnected for few minutes.

No intervention is needed from your side.  

Best regards;

SEWAN Technical Team

Beginning: 07.06.2021 – 03.15 AM

Ending: 07.06.2021 – 02.00 PM

Impact: Mobile 4G (LTE) unavailable - National

Dear customer, dear partner,

Since 03.15 AM this morning, we have been alerted that a general failure on Proximus mobiel network affect the 4G coverage.

An intervention on a PE router, caused a service interruption for mobile voice and mobile data on 4G on 07/06 at 03:15. All mobile phones were able to connect to 2G and 3G as fall back. Impact is gradually clearing since 06:00 as users are reconnecting to 4G.

Proximus expert teams are assuring technical aftercare. No further impact is expected. In the event that one of your customers cannot reconnect to 4G, please advise to put the mobile phone on flight mode and to reconnect.

SEWAN Technical Team