Past Incidents

Beginning: 12.02.2022 – 01.00 AM

Ending: 12.02.2022 – 07.00 AM

Internal ref: DTCAB-2564 + DTCAB-2573

Impact: Cut of BGP peering. Disturbance on overall Internet Access and VoIP network

Dear customer, dear partner,

Please note that our technical team will perform three important maintenances in February 2022 on our core Network. The second and third one will take place on Saturday the 12th of February 2022 at 1.00 AM.

These maintenances haves for main objective to improve the geographical redundancy of our core network.  

During this timeframe, a maximum of 3 consecutive time slot of 15 minutes of downtime is foreseen, impacting both our VoIP services as well as our xDSL, FTTH and Fiber services.

As consequences, your Sewan services will be affected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 10.02.2022 – 06.00 AM

Ending: 10.02.2022 – 07.00 AM

Internal ref: DTCAB-2560

Impact: A maximum of 10 minutes of packet loss on xDSL and FTTH can be foreseen

Dear customer, dear partner,

In order to reinforce our xDSL and FTTH infrastructure, please note that our technical team will perform a maintenance on the 10th of February 2022 from 6.00 AM to 7.00 AM.

During this timeframe, you may experience up to 10 consecutive minutes of packet loss impacting only Internet Access links which use more than 600 Mbps.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 02.02.2022 – 10.15 AM

Ending: unknown

Impact: OVH voice services down

Dear customer, dear partner,

Please note that our alerting systems noticed that OVH was having issues on their VoIP services.

OVH already communicated on their website :

https://web-cloud.status-ovhcloud.com/incidents/zqwzpn23ljwd

SEWAN Technical Team

Beginning: 28.01.2022 – 3.21 PM

Ending: 28.01.2022 – 4.04 PM

Impact: V1 sip platform unreachable

Dear customer, dear partner,

Please note that our "V1" platform https://web.sewan.be suffered from a Data Base issue, which caused performance outage from 3.21 PM to 4.04 PM today.

The root cause of the problem has been identified and fixed by our engineers.

Please accept our apologize for the trouble this may have caused.

Best regards;

SEWAN technical team