Past Incidents

Beginning: 15.07.2022 - 6.40PM

End : 15.07.2022 - 7.29PM

Impact: mobile service degradated

Dear customer, dear partner,

Please note that our mobile service is currently experiencing connectivity issues. Proximus team has been already informed and is currently investigating the root cause.

According to our current information, the problem is general and does not concern only Sewan network. Scarlet network might be impacted too.

More info soon.

  —————————

UPDATE 7.29 PM

The situation seems to be back to normal. We remain vigilant until official confirmation

  —————————

UPDATE 7.55 PM

Proximus officially confirms that situation is back to normal.

All of their MVNOs were impacted.

They did confirm that : « server will be monitored this night ».

An incident report will be received from them next week. In case you want more information, please contact us.

Best regards,

SEWAN technical team

Beginning: 13.07.2022– 10.00 PM

Ending: 13.07.2022 – 11.30 PM

Internal ref: DTCAB-10307

Impact: no impacted expected

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Radius server to increase redundancy.

No impact is expected during this intervention.  

No intervention is needed from your side.

Best regards,

SEWAN technical team