Past Incidents

  Beginning: 22.08.2022 – 09.00 AM Ending: 19.08.2022 – 13.30 AM

Impact: no portability

Dear customer, dear partner,

  On 22.08.22, Proximus informed us that all their MVNOs were impacted by a technical incident which occurred on their portabilities systems. All orders will be queued and treated once the systems are up and running again.

Best regards;

SEWAN technical team

Beginning: 19.08.2022 – 09.55 AM

Ending: 19.08.2022 – 10.14 AM

Impact: Mobile service degraded

Dear customer, dear partner,

On 19.08.22, Proximus informed us that all their MVNOs were impacted by a technical incident which occurred on their mobile systems. The interruption was brief (< 20 minutes)

Please find below their last communication :

• SUMMARY

We hereby confirm that the services are restored and fully working again. We will monitor closely in the next hours.

Please inform us if you experience any unusual service behaviour.

• Next steps:

We will provide you with a detailed RCA as soon as possible.

We apologize for this inconvenience.

Best regards;

SEWAN technical team