Past Incidents

Beginning: 26.10.2022 - 05.00 AM

Ending: 26.10.2022 – 06.00AM

Internal ref: DTCAB-3331

Impact: session pppoe restart

Dear customer, dear partner,

Our internet infrastructure will evolve and all lines (xDSL – FTTH) will be migrated from SSR to BNG. During this timeframe, the pppoe session will be renewed one time.

No intervention is needed from your side.

All our updates are available here : https://live.sewan.be/

Best regards,

SEWAN Technical Team

Dear customer, dear partner,

Please be informed that Telenet (Group) informed us that as from 21/10/2022, they will protect its network and customers against incoming voice traffic with refiled CLI (Calling Line Identification), and will block such identified traffic from termination to the end user.

In case some transit calls from your network towards Telenet fixed or mobile numbers are blocked after this date we invite you to check first that the CLI has not been changed or modified before contacting us.

SEWAN Technical Team

Beginning: 17.10.2022 - 11.00 PM

Ending: 18.10.2022 – 1.00 AM

Internal ref: DTCAB-3287

Impact: reboot of Draytek 2765ac

Dear customer, dear partner,

To improve security and functionalities, a first batch of router Draytek 2765ac will be upgraded to the latest version 4.4.2_MDM3. During this timeframe, it will reboot, with an expected downtime of approximately 1-5 minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team