Past Incidents

Beginning: 17.10.2022 - 11.00 PM

Ending: 18.10.2022 – 1.00 AM

Internal ref: DTCAB-3287

Impact: reboot of Draytek 2765ac

Dear customer, dear partner,

To improve security and functionalities, a first batch of router Draytek 2765ac will be upgraded to the latest version 4.4.2_MDM3. During this timeframe, it will reboot, with an expected downtime of approximately 1-5 minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Dear customer, dear partner,

Please note that we have been alerted about issues on Orange mobile network.

At this stage, we do not know the scale of their issue.

SEWAN Technical Team

Beginning: 22.09.2022 – 08.00 AM Ending : 22.09.2022 - 3.00PM

Dear partners,

Please note that the mobile provisioning system is severely degraded. Impacted services are the non-real time provisioning : new subscriptions, swap SIM, restriction, ...

Root cause is identified at Proximus middleware and escalation process is in progress.

We apologize for this inconvenience. Thank you for your patience.

...............................

Best regards;

SEWAN technical team