All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 19th February 2023

[SEWAN] Technical maintenance - 19.02.2022, scheduled 2 years ago

Beginning: 19.02.2022– 10.00 PM

Ending: 20.02.2022 – 01.00 AM

Internal ref: DTCAB-3624

Impact: reboot possible

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on all Mikrotik (CCR1009 / HAPAC2)

The goal of this operation is to move it to the Airdevices platform.  

During this timeframe, the CPE can reboot one time.

 

Best regards;

SEWAN Technical Team

Saturday 18th February 2023

No incidents reported

Friday 17th February 2023

No incidents reported

Thursday 16th February 2023

No incidents reported

Wednesday 15th February 2023

General communicate service [SEWAN] Unexpected disturbances - 15.02-2023

Beginning: 15.02-2023 – 08.50 AM

Ending: 15.02-2023 – 09.58 AM

Impact: long connection times

 

Dear customer, dear partner,

This morning we suffered an outage on a node in Leuven, around 8h50, it took a few minutes for all the traffic to be redirected. We have replaced the node, and everything is back to normal since 9h58.

...............................

 

Best regards;

SEWAN technical team

Tuesday 14th February 2023

No incidents reported

Monday 13th February 2023

No incidents reported

Sunday 12th February 2023

No incidents reported

Saturday 11th February 2023

No incidents reported

Friday 10th February 2023

No incidents reported

Thursday 9th February 2023

[SEWAN] Unexpected disturbances - 09.02.2023

Beginning: 09.02.2023 - 10.00 AM Ending : 09.02.2023 - 10.30 AM

Impact: call quality  

Dear customer, dear partner,

We experience some issue on SBCNG (V5), our team is working on it.

...............................

 

Best regards;

SEWAN technical team

Wednesday 8th February 2023

No incidents reported

Tuesday 7th February 2023

No incidents reported

Monday 6th February 2023

No incidents reported

Sunday 5th February 2023

No incidents reported