All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 5th March 2023

No incidents reported

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

No incidents reported

Thursday 2nd March 2023

No incidents reported

Wednesday 1st March 2023

No incidents reported

Tuesday 28th February 2023

General communicate service [SEWAN] General information 28.02.2023

 

Beginning: 28.02.2023 – 12.00 AM

Ending: 28.02.2023 – 3.50 PM

Impact: Execution of DID porting from Proximus impossible

UPDATE - 3.50 PM

The situation has been restored at Proximus side. Porting are again possible.

Dear customer, dear partner,

Please note that Proximus noticed us that they are currently running into technical problems to accept and execute number porting. In consequence, we highly suggest you to postpone your inbound porting in case the donor is Proximus.

This affects only Proximus numbers. Other donors are not concerned, and porting IN can be executed without any issue in this case.

We will let you know when the situation will be back to normal.

 

Best regards,

SEWAN Technical Team

Monday 27th February 2023

No incidents reported

Sunday 26th February 2023

No incidents reported

Saturday 25th February 2023

No incidents reported

Friday 24th February 2023

No incidents reported

Thursday 23rd February 2023

No incidents reported

Wednesday 22nd February 2023

No incidents reported

Tuesday 21st February 2023

[SEWAN] Unexpected disturbances - 21.02.2022

Beginning: 21.02.2023 – 11.00 AM

Ending: 21.02.2023 – 11.30 AM

Impact: long call setups

 

Dear customer, dear partner,

We experienced a problem with our node in Leuven. This had an impact mainly on outbound calls, expressing in long call setups. Problem was handled, initially by rerouting the calls, and the node was replaced by our team.

...............................

 

Best regards;

SEWAN technical team

Monday 20th February 2023

No incidents reported

Sunday 19th February 2023

No incidents reported