Beginning: 07.08.2023 – 11.15 AM
Ending: 07.08.2023 – 12.38 AM
Impact: Mobile : voice call disturbed (in & out)
UPDATE - 07.08.2023 – 1.40 PM
Dear customer, dear partner,
Please note that Proximus has now confirmed that the VoLTE is working again :
We hereby inform you that the issues with the Mobile voice 4G (VoLTE) services have been resolved and operation is fully restored.
The issue, which was caused by an unexpected side effect of a planned intervention, impacting the service between 11h05 CET and 12h15 CET is resolved. Further measures to prevent this kind of issue will be taken.
UPDATE - 07.08.2023 – 12.54 AM
Dear customer, dear partner,
Please note that Proximus still encounters issues on calls over LTE :
We hereby inform you that we are experiencing technical issues with the Mobile voice 4G (VoLTE) services. The root cause has been detected, we are doing everything possible to restore the situation as soon as possible.
UPDATE - 07.08.2023 – 12.38 AM
Dear customer, dear partner,
Please note that the issue on Proximus mobile network has been fixed.
We are waiting for technical communication on what happenned
Dear customer, dear partner,
Please note that we are currently experiencing disturbances on mobile telephony. After investigation, Proximus confirm having a general outage on their mobile service.
Please find below their latest status :
What ?
=> Mobile Calls degraded nationwide
Impact ?
=> We have some issues with calls via Mobile nationwide.
=> Customers report that calls are not possible from Mobile to Mobile.
=> Mobile to Fix is still possible. Fix to Mobile not possible.
=> No impact on Mobile Data connections.
Business continuity ?
=> Investigations ongoing by our technical teams.
=> Please offer the customer our apologies for this inconvenience.
=> Once more information becomes available, we'll update this communication.
Best regards;
SEWAN technical team
