All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 19th October 2023

[SEWAN] Technical maintenance - 19.10.2023, scheduled 2 years ago

Beginning: 19.10.2023 – 09.00 PM

Ending: 20.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 19, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Monday 16th October 2023

[SEWAN] Technical maintenance - 16.10.2023, scheduled 2 years ago

Beginning: 16.10.2023 – 10.00 PM

Ending: 17.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 16, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Sunday 15th October 2023

No incidents reported

Saturday 14th October 2023

No incidents reported

Friday 13th October 2023

No incidents reported

Thursday 12th October 2023

No incidents reported

Wednesday 11th October 2023

No incidents reported

Tuesday 10th October 2023

No incidents reported

Monday 9th October 2023

[SEWAN] Technical maintenance - 09.10.2023, scheduled 2 years ago

 

Beginning: 09.10.2023 – 10.00 PM

Ending: 10.10.2023 – 05.00 AM

Internal ref: DTCAB-4356

Impact: Disturbances on hosted telephony for maximum of 20 minutes

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 10, 2023.

 

During this timeframe, impacts are expected as follow :

  • Trunk SIP : A planned switchover will interrupt calls for a few minutes from 10.00 PM.

  • Hosted telephony will be impacted for around twenty minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 8th October 2023

No incidents reported

Saturday 7th October 2023

No incidents reported

Friday 6th October 2023

No incidents reported

Thursday 5th October 2023

No incidents reported

Wednesday 4th October 2023

Sophia [SEWAN] Unexpected disturbances - 04.10.2023

Beginning: 04.10.2023 – 08.00 AM Ending : 04.10.2023 - 10.00 AM

Impact: access to Sophia impossible randomly

 

Dear customer, dear partner,

Since this morning, some people are not able to connect to Sophia. Issue is identified and will be fixed ASAP.

Sorry for the inconvenience,  

SEWAN technical team

Tuesday 3rd October 2023

No incidents reported

Monday 2nd October 2023

No incidents reported

Sunday 1st October 2023

No incidents reported