Past Incidents

Beginning: 03.04.2024 – 01.30 PM Endding : 03.04.2024 - 01.45 PM

Impact: Sophia

Dear customer, dear partner,

For the past few minutes, we have been experiencing audio quality problems on Sophia telephony (Trunk and Hosted Telephony). Our engineers are currently investigating.

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Best regards;

SEWAN technical team

Beginning: 28.03.2024 – 10:00 PM

Ending: 29.03.2024 – 02.00 AM

Impact: Voice cut

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

An interruption of a few minutes in ongoing calls is to be expected during this intervention (Trunk and Hosted Telephony).

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 27.03.2024– 11.00 PM

Ending: 28.03.2024– 04.00 AM  

Internal ref: DTCAB-4820  

Impact: possible disconnection

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on CORE ROUTER.

During this timeframe, some access links may be disconnected and reconnected in another location. In case of problem, you can force 188.60.10.56 as L2TP server.

Best regards;

SEWAN Technical Team