All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 22.04.2025

Beginning: 22.04.2025 – 10.00 PM

Ending: 23.04.2025 – 01.00 AM

 

Impact: 1x call cut during the switchover on Centrex and Contact Experience (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Past Incidents

Thursday 18th April 2024

[SEWAN] General information 18.04.2024

Dear customer,

As you know, your IT security is at the heart of our daily concerns. Therefore we would like to inform you that we have recently been alerted by the Belgian telecoms regulator (BIPT, the Belgian Institute for Postal Services and Telecommunications) to a suspected identity theft fraud, more commonly known as the "President scam" or "fake bank transfer orders".

Several press articles have already reported on this new modus operandi.

This form of fraud involves the sending of fraudulent transfer requests by ill-intentioned individuals posing as members of your company or legitimate suppliers. These scams can result in significant financial losses. Sometimes, these fraudsters manage to take control of one or more mailboxes within the targeted company, then send their invoice on behalf of a company decision-maker to reinforce the credibility of their pitch.

To protect yourself, we advise you to be particularly vigilant when receiving transfer requests, systematically verifying their legitimacy. Be sure to validate all transfer requests with reliable sources, using verified communication channels and confirming transaction details with the parties involved.

Please do not hesitate to contact our Customer Success team if you have any doubts about a transfer request or if you would like further advice on how to prevent fraud.

Your security is our priority. We are more than ever at your disposal to help you protect your interests.

Sewan Team

Wednesday 17th April 2024

No incidents reported

Tuesday 16th April 2024

No incidents reported

Monday 15th April 2024

No incidents reported

Sunday 14th April 2024

No incidents reported

Saturday 13th April 2024

No incidents reported

Friday 12th April 2024

No incidents reported

Thursday 11th April 2024

No incidents reported

Wednesday 10th April 2024

Mobile service [SEWAN] Unexpected disturbances - 10.04.2024

 

Beginning: 10.04.2024 – 04.00 PM Ending: 10.04.2024 - 7.00 PM

Impact: Mobile data and mobile voice call setup degraded

 

Dear customer, dear partner,

Since 4 PM, Proximus is experiencing an incident on mobile, causing sometimes issue on Data and Voice.

...............................

 

Best regards;

SEWAN technical team

Tuesday 9th April 2024

No incidents reported

Monday 8th April 2024

No incidents reported

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

No incidents reported