All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 14th April 2024

No incidents reported

Saturday 13th April 2024

No incidents reported

Friday 12th April 2024

No incidents reported

Thursday 11th April 2024

No incidents reported

Wednesday 10th April 2024

Mobile service [SEWAN] Unexpected disturbances - 10.04.2024

 

Beginning: 10.04.2024 – 04.00 PM Ending: 10.04.2024 - 7.00 PM

Impact: Mobile data and mobile voice call setup degraded

 

Dear customer, dear partner,

Since 4 PM, Proximus is experiencing an incident on mobile, causing sometimes issue on Data and Voice.

...............................

 

Best regards;

SEWAN technical team

Tuesday 9th April 2024

No incidents reported

Monday 8th April 2024

No incidents reported

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

No incidents reported

Wednesday 3rd April 2024

Centrex Sewan [SEWAN] Unexpected disturbances - 03.04.2024

Beginning: 03.04.2024 – 01.30 PM Endding : 03.04.2024 - 01.45 PM

Impact: Sophia

 

Dear customer, dear partner,

 

For the past few minutes, we have been experiencing audio quality problems on Sophia telephony (Trunk and Hosted Telephony). Our engineers are currently investigating.

 

...............................

 

Best regards;

SEWAN technical team

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported