Past Incidents

Beginning: 28.03.2024 – 10:00 PM

Ending: 29.03.2024 – 02.00 AM

Impact: Voice cut

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

An interruption of a few minutes in ongoing calls is to be expected during this intervention (Trunk and Hosted Telephony).

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 27.03.2024– 11.00 PM

Ending: 28.03.2024– 04.00 AM  

Internal ref: DTCAB-4820  

Impact: possible disconnection

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on CORE ROUTER.

During this timeframe, some access links may be disconnected and reconnected in another location. In case of problem, you can force 188.60.10.56 as L2TP server.

Best regards;

SEWAN Technical Team

Beginning: 19.03.2024 – 11.00 PM

Ending: 20.03.2024 – 01.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on firewall

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team