Past Incidents

Beginning: 02.09.2024 – 11.00 PM

Beginning: 10.09.2024 – 01.00 AM

Impact: Reboot of Mikrotik Chateau

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Mikrotik Chateau routers in batches :

Start of maintenance: Monday 02/09/2024 at 10:00 p.m.

End of maintenance: Tuesday 03/09/2024 at 1:00 a.m.

Start of maintenance: Tuesday 03/09/2024 at 10:00 p.m.

End of maintenance: Wednesday 04/09/2024 at 1:00 a.m.

Start of maintenance: Wednesday 04/09/2024 at 10:00 p.m.

End of maintenance: Thursday 05/09/2024 at 1:00 a.m.

Start of maintenance: Thursday 05/09/2024 at 10:00 p.m.

End of maintenance: Friday 06/09/2024 at 1:00 a.m.

Start of maintenance: Monday 09/09/2024 at 10:00 p.m.

End of maintenance: Tuesday 10/09/2024 at 1:00 a.m.

During this timeframe, a restart is expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 10.09.2024 – 5.00 PM

Ending: 10.09.2024 – 5.50 PM

Impact: Mobile Data (4G/5G) partially unavailable

Dear customer, dear partner,

Please note that since 4.45 PM today, Proximus mobile network is experiencing partial outage on DATA (4G/5G) network. We have informed them immediately.

Based on our first analysis, the impact is not felt on the entire country, but on specific areas, and the other services (telephony, SMS, MMS, Roaming) are working perfectly.

At 5.50 PM, we received the confirmation from Proximus that the situation was back to normal. A routing error has been identified in their Mechelen's Data Dacenter, and was corrected.

Best regards;

SEWAN technical team