Past Incidents

Monday 16th December 2024

[SEWAN] Technical maintenance - 10.12.2024, scheduled 4 months ago

Beginning: 16.12.2024 – 10.00 PM

Ending: 17.12.2024 – 02.00 AM

Impact: re-connection due to switch over

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Firewall Cluster 3. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Thursday 12th December 2024

[SEWAN] Technical maintenance - 12.12.2024, scheduled 4 months ago

Beginning: 12.12.2024 – 10.00 PM

Ending: 13.12.2024 – 02.00 AM

Impact: re-connection due to switch over

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Firewall Cluster 8. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Wednesday 11th December 2024

[SEWAN] Technical maintenance - 11.12.2024, scheduled 4 months ago

Beginning: 11.12.2024 – 10.00 PM

Ending: 12.12.2024 – 02.00 AM

Impact: re-connection due to switch over

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Firewall Clusters 2 - 7 - 13. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 11.12.2024, scheduled 4 months ago

Beginning: 11.12.2024 – 10.00 PM

Ending: 12.12.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Tuesday 10th December 2024

[SEWAN] Technical maintenance - 10.12.2024, scheduled 4 months ago

Beginning: 10.12.2024 – 10.00 PM

Ending: 11.12.2024 – 02.00 AM

Impact: re-connection due to switch over

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Firewall Cluster 6. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Friday 6th December 2024

No incidents reported

Thursday 5th December 2024

[SEWAN] Technical maintenance - 05.12.2024, scheduled 4 months ago

Beginning: 05.12.2024 – 10.00 PM

Ending: 06.12.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Wednesday 4th December 2024

No incidents reported

Tuesday 3rd December 2024

General communicate service [SEWAN] General information 03.12.2024

Dear customer, dear partner,

Please be informed that Telenet (Group) informed about a major incident on their side with impact on internet, fixed and mobile telephony.

At this stage, we do not know when their issue will be fixed.

Regards, ............................................

SEWAN Technical Team

Monday 2nd December 2024

[SEWAN] Technical maintenance - 02.12.2024, scheduled 4 months ago

Beginning: 02.12.2024 – 10.00 PM

Ending: 03.12.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Sunday 1st December 2024

No incidents reported

Saturday 30th November 2024

No incidents reported

Friday 29th November 2024

No incidents reported

Thursday 28th November 2024

No incidents reported

Wednesday 27th November 2024

[SEWAN] Technical maintenance - 27.11.2024, scheduled 4 months ago

Beginning: 27.11.2024 – 10.00 PM

Ending: 28.11.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Tuesday 26th November 2024

No incidents reported

Monday 25th November 2024

No incidents reported

Sunday 24th November 2024

No incidents reported

Saturday 23rd November 2024

No incidents reported

Friday 22nd November 2024

No incidents reported