All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 19.11.2025

Beginning: 19.11.2025 – 10.00 PM

Ending: 20.11.2025 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Monday 5th May 2025

[SEWAN] Technical maintenance - 05.05.2025, scheduled 6 months ago

Beginning: 05.05.2025 – 10.00 PM

Ending: 06.05.2025 – 02.00 AM

 

Impact: 1x call cut during the switchover on Hosted Telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Friday 2nd May 2025

No incidents reported

Thursday 1st May 2025

No incidents reported

Wednesday 30th April 2025

No incidents reported

Tuesday 29th April 2025

No incidents reported

Monday 28th April 2025

No incidents reported

Sunday 27th April 2025

No incidents reported

Saturday 26th April 2025

No incidents reported

Friday 25th April 2025

No incidents reported

Thursday 24th April 2025

General communicate service [SEWAN] General information 24.04.2025

EDIT 12.50 AM

Situation is progressively getting back to normal.

Beginning: 24.04.2025 – 12.00 AM

Ending: 24.04.2025 – 12.40 AM

Impact: Internet access perturbation

 

Dear customer, dear partner,

 

Please note that we have received information that Internet access over Proximus network are running into issues.

At this stage, we can confirm that major operators in Belgium are impacted by it.

The zones concerned are Flemish Brabant, Antwerp and Limburg neihbourhood.

 

SEWAN Technical Team

Wednesday 23rd April 2025

General communicate service [SEWAN] General information 23.04.2025

Dear customer, dear partner,

 

Please note that we have been informed that Internet Access links currently delivered by United Mobile (previously known as United Telecom) have been shut down.

Furthermore, please be aware that Proximus sent an official communication stating that they will stop delivering the fixed telephony transit to numbers used by United Mobile (NI C0036/RRT) on April 30th of 2025.

If you may have services currently delivered by United Mobile, please urgently contact our support in order to find a solution for keeping the service active.

 

SEWAN Technical Team

Tuesday 22nd April 2025

[SEWAN] Technical maintenance - 22.04.2025, scheduled 6 months ago

Beginning: 22.04.2025 – 10.00 PM

Ending: 23.04.2025 – 01.00 AM

 

Impact: 1x call cut during the switchover on Centrex and Contact Experience (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Monday 21st April 2025

No incidents reported

Sunday 20th April 2025

No incidents reported

Saturday 19th April 2025

No incidents reported

Friday 18th April 2025

[SEWAN] Unexpected disturbances - 18.04.2025

Beginning: 18.04.2025 - 01.00 PM ending : 18.04.2025 - 03.45 PM

Impact: Sewan support is not reachable

 

Dear customer, dear partner,

Since 01.00 PM our support team is difficult to reach. You can always reach us by e-mail at support@sewan.be.

Sorry for the inconvenience.

  ...............................

 

Best regards;

SEWAN technical team