Past Incidents

Beginning: 28.07.2025 – 10.00 PM

Ending: 29.07.2025 – 01.00 AM

Impact: switchover onTrunk (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a switchover may occur.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 23.07.2025 – 3.00 PM

Ending: 23.07.2025 - 7.30 PM

Impact: [SEWAN MOBILE] - DATA Roaming not working

Dear customer, dear partner,

Please note that we have been alerted that our MOBILE service (on Proximus network) is currently experiencing DATA ROAMING (DATA outside of Belgium) issue.

This affects the entire Proximus network (not only their MVNOs)

National DATA is working fine.

[UPDATE] : At 07:30 PM, services were fully restored.  

Best regards;

SEWAN technical team