Past Incidents

Beginning: 18.08.2025 – 11.00 PM

Ending: 20.08.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on all firewall clusters.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 12.08.2025

Impact: COLT porting services and eligibility are currently unavailable

Dear customer, dear partner,

We would like to inform you that an incident has been affecting COLT since 12.08.2025. As a result, number porting operations and and FTTO eligibility are temporarily unavailable.

We have contacted COLT to receive updated information, but are still waiting for their feedback. Consecutively, please do not try to launch porting request from COLT, as they will probably be rejected or not handled.

We will keep you updated as soon as new information is available.

Best regards; SEWAN technical team