Past Incidents

Beginning: 22.08.2025 – 11.00 PM

Ending: 23.08.2025 – 03.00 AM

Impact: interruption on Sophia Trunk and Hosted Telephony.

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 20.08.2025 – 11.00 PM

Ending: 21.08.2025 – 02.00 AM

Impact: interruption on Sophia Trunk and Hosted Telephony.

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, several interruptions in communications of 15 minutes are to be expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 12.08.2025

Impact: COLT porting services and eligibility are currently unavailable

Dear customer, dear partner,

We would like to inform you that an incident has been affecting COLT since 12.08.2025. As a result, number porting operations and and FTTO eligibility are temporarily unavailable.

We have contacted COLT to receive updated information, but are still waiting for their feedback. Consecutively, please do not try to launch porting request from COLT, as they will probably be rejected or not handled.

We will keep you updated as soon as new information is available.

Best regards; SEWAN technical team