All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 23.10.2025

Beginning: 23.10.2025 – 11.00 PM

Ending: 24.10.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall clusters 3 and 4.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 27.10.2025

Beginning: 27.10.2025 – 08.00 PM

Ending: 27.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 28.10.2025

Beginning: 28.10.2025 – 08.00 PM

Ending: 28.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 29.10.2025

Beginning: 29.10.2025 – 08.00 PM

Ending: 29.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 03.11.2025

Beginning: 03.11.2025 – 08.00 PM

Ending: 03.11.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Monday 6th October 2025

[SEWAN] Technical maintenance - 07.10.2025, scheduled 2 weeks ago

Beginning: 07.10.2025 – 00.00 AM

Ending: 07.10.2025 – 06.00 AM

Impact: switchover of Eurofiber NNI

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Zaventem.

During this timeframe, a switchover is excepted to Leuven with a few packetloss excepted.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Wednesday 24th September 2025

No incidents reported

Tuesday 23rd September 2025

Mobile service [SEWAN] Unexpected disturbances - 23.09.2025

Beginning: 23.09.2025 – 09.30 AM

Ending: 23.09.2025 – 03.05 PM

Impact: Mobile service degraded

   

Dear customer, dear partner,

 

Please note that Proximus informed me about the following issue on Mobile network :

"We hereby inform you that we are experiencing technical issues with our Mobile voice services. We are doing everything possible to restore the situation as soon as possible.

We will keep you updated and inform you the moment systems are fully available again."

 

At 3.05 PM, Proximus confirmed the resolution of their issue, without precising the root cause :

"We hereby inform you that the technical issues affecting our Mobile voice services have been fully resolved. All services are now operating normally."

 

 

Best regards;

   

SEWAN technical team

Monday 22nd September 2025

No incidents reported

Sunday 21st September 2025

No incidents reported

Saturday 20th September 2025

No incidents reported

Friday 19th September 2025

No incidents reported

Thursday 18th September 2025

No incidents reported

Wednesday 17th September 2025

No incidents reported

Tuesday 16th September 2025

No incidents reported

Monday 15th September 2025

No incidents reported

Sunday 14th September 2025

[SEWAN] Technical maintenance - 13.09.2025, scheduled 1 month ago

Beginning: 13.09.2025 – 10.00 PM

Ending: 16.09.2025 – 01.00 AM

Impact: none

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on SBCNG.

During this timeframe, no impact is to be expected.

Best regards;

SEWAN Technical Team

Saturday 13th September 2025

No incidents reported

Friday 12th September 2025

No incidents reported

Thursday 11th September 2025

No incidents reported

Wednesday 10th September 2025

No incidents reported