Past Incidents

Beginning: 19.11.2025 – 10.00 PM

Ending: 20.11.2025 – 01.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 18.11.2025 – 12.00 AM

Impact: 20% of web traffic is disrupted

Dear customer, dear partner,

We would like to inform you that Cloudflare experienced technical issues today, which may have impacted your experience on our website. This incident affected a significant portion of global internet traffic, with reports indicating that approximately 20% of web traffic was disrupted.

Best regards,

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SEWAN Technical Team

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 13.11.2025 – 11.30 AM Ending : 13.11.2025 – 11.50 AM

Impact: Sophia Telephony down

Dear customer, dear partner,

  We are facing an issue on Sophia telephony (Trunk and hosted telephony). Our engineers are currently investigating.

We will keep you informed in the coming minutes.

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Best regards;

SEWAN technical team

Beginning: 12.11.2025 – 09.00 AM

Ending: 12.11.2025 – 12.00 AM

Impact: Audio issues affecting some calls

Dear customer, dear partner,

  We experienced audio problems affecting some calls. The issue was identified and traced back to a faulty machine, which has now been removed from production. All services are back to normal, and performance has been fully restored.

We apologize for the inconvenience caused.

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Best regards;

SEWAN technical team