All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 21.04.2026

Beginning: 21.04.2026 – 11.00 PM

Ending: 22.04.2026 – 02.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.04.2026

Beginning: 21.04.2026 – 10.00 PM

Ending: 21.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik CCR2004 devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 22.04.2026

Beginning: 22.04.2026 – 09.00 PM

Ending: 22.04.2026 – 11.00 PM

 

Impact: - VOIP plateforms and Porting Tool GUI will be not available for 5 minutes

 

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

 

During this period, the GUIs of our various VoIP platforms may be unavailable for up to 5 minutes. No impact on call services is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.04.2026

Beginning: 23.04.2026 – 10.00 PM

Ending: 23.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik hAP ax² devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 28.04.2026

Beginning: 28.04.2026 – 10.00 PM

Ending: 28.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 30.04.2026

Beginning: 30.04.2026 – 10.00 PM

Ending: 30.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.05.2026

Beginning: 05.05.2026 – 10.00 PM

Ending: 05.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 07.05.2026

Beginning: 07.05.2026 – 10.00 PM

Ending: 07.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°4

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 11.05.2026

Beginning: 11.05.2026 – 10.00 PM

Ending: 11.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 13.05.2026

Beginning: 13.05.2026 – 10.00 PM

Ending: 13.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.05.2026

Beginning: 18.05.2026 – 10.00 PM

Ending: 18.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Past Incidents

Thursday 2nd December 2021

[SEWAN] Technical maintenance - 02.12.2021, scheduled 4 years ago

 

Beginning: 02.12.2021 – 1.00 AM

Ending: 03.12.2021 – 4.00 AM

Internal ref: DTCAB-2379 + DTCAB-2382 + DTCAB-2387

Impact: Short disturbances on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to increase our Internet redundancy, please note that our technical team will perform three maintenances on 02.12.2021 from 1.00 AM to 4.00 AM, and on 03.12.2021 from 1.00 AM to 4.00 AM on our xDSL and FTTH infrastructure.

 

On 02.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from packets loss for a maximum of 20 minutes.

On 03.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from a disconnection of maximum 5 minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 24th November 2021

Porting of fixed DIDs [SEWAN] General information 24.11.2021

 

Beginning: 24.11.2021 – 2.00 PM

Ending: 24.11.2021 – 5.15 PM

Impact: Porting from/to Destiny impossible

 

Dear customer, dear partner,

 

Please note that Destiny is running into trouble with their porting tool. Consequently, no more porting can be operated from/to Destiny at this moment.

 

Please find below their official communication :


We currently have an issue with our number porting tool and are in System down. We will send the ready messages as soon as possible. Our apologies for the inconvenience caused. Kind regards,


 

SEWAN Technical Team

Tuesday 23rd November 2021

No incidents reported

Monday 22nd November 2021

No incidents reported

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported

Friday 19th November 2021

No incidents reported

Thursday 18th November 2021

No incidents reported

Wednesday 17th November 2021

[SEWAN] Technical maintenance - 17.11.2021 + 18.11.2021, scheduled 4 years ago

Beginning: 17.11.2021 – 09.00 PM

Ending: 19.11.2021 – 01.00 AM

Internal ref: DTCAB-2341

Impact: Cut of Proximus internet lines for 3 to 5 minutes

 

Dear customer, dear partner,

 

Please note that our technical team will perform two maintenances on 17.11.2021 from 9.00 PM to 1.00 AM, and on 17.11.2021 from 9.00 PM to 1.00 AM.

 

During these two timeframes, all our internet access links will experience a brief disconnection of 2 to 5 minutes maximum.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Tuesday 16th November 2021

No incidents reported

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported

Saturday 13th November 2021

No incidents reported

Friday 12th November 2021

No incidents reported

Thursday 11th November 2021

No incidents reported

Wednesday 10th November 2021

No incidents reported