All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 02.07.2026

Beginning: 02.07.2026 – 11.00 PM

Ending: 03.07.2026 – 04.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 1,2 and 4.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 08.07.2026

Beginning: 08.07.2026 – 09.30 PM

Ending: 09.07.2026 – 02.00 AM

 

Impact: Hosted Telephony Provisionning

 

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on the Hosted Telephony platform.

During the maintenance window, changes made in Sophia, as well as device provisioning, may not be processed or applied until the maintenance has been completed.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 4th August 2024

No incidents reported

Saturday 3rd August 2024

No incidents reported

Friday 2nd August 2024

No incidents reported

Thursday 1st August 2024

No incidents reported

Wednesday 31st July 2024

No incidents reported

Tuesday 30th July 2024

No incidents reported

Monday 29th July 2024

Sophia [SEWAN] Unexpected disturbances - 29.07.2024

Beginning 29.07.2024 - 00.00 AM Ending 30.07.2024 - 2.00 PM

 

Impact: Mobile ordering

 

Dear customer, dear partner,

 

Since yesterday, all orders (bundle changes included) no longer work. A ticket is opened for analysis.

 

Sorry for the inconvenience.

...............................

 

Best regards;

SEWAN technical team

Sunday 28th July 2024

No incidents reported

Saturday 27th July 2024

No incidents reported

Friday 26th July 2024

No incidents reported

Thursday 25th July 2024

No incidents reported

Wednesday 24th July 2024

No incidents reported

Tuesday 23rd July 2024

No incidents reported

Monday 22nd July 2024

Internet access - ADSL / VDSL [SEWAN] General information 25.07.2024

------------- EDIT 26.07.2024 -------------  

 

Dear customer, dear partner,

 

Please note that the maintenance performed this morning is completed. Tests are showing that situation is back to normal.

 

 

Beginning: 22.07.2024 – 10.00 AM

Ending: 26.07.2024 – 6.00 AM

Impact: DHCP issue. IP address acquisition delayed

 

Dear customer, dear partner,

 

Please note that we have noted a rather long delay to acquire a new IP address on our access link. After investigation, Proximus confirmed that their DHCP service is causing the issue. A technical maintenance is planned at their side on 26.07.2024 to fix the issue

 

SEWAN Technical Team

Sunday 21st July 2024

No incidents reported