All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 30.12.2025

Beginning: 30.12.2025 – 10.00 PM

Ending: 31.12.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 1,6 and 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

 

In order to reinforce our uplinks with proximus, our engineering team will perform a technical maintenance on our Data Centers.

During this migration, we will temporarily shift internet traffic from Brussels to Leuven.

Once the operation is completed, traffic will be switched back to the Brussels uplinks.

No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Monday 4th November 2024

[SEWAN] Technical maintenance - 04.11.2024, scheduled 1 year ago

Beginning: 04.11.2024 – 10.00 PM

Ending: 05.11.2024– 01.30AM

Internal ref: DTCAB-5401

Impact: internet not available for max 1 minute

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on access links. The goal is to fix MTU L2TP to 1452.

 

During this timeframe, service will be interrupted for a maximum of 1 minute.

 

No intervention is needed from your side.

 

Best regards;

 

 

SEWAN Technical Team

Monday 28th October 2024

No incidents reported

Sunday 27th October 2024

No incidents reported

Saturday 26th October 2024

No incidents reported

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

[SEWAN] Technical maintenance - 23.10.2024, scheduled 1 year ago

Beginning: 23.10.2024 – 11:00 PM

Ending: 24.10.2024 – 05.00 AM

 

Impact: Voice cut

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

 

An interruption of a few minutes is to be expected during this intervention (Trunk and Hosted Telephony).

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Automatic porting tool [SEWAN] Unexpected disturbances - 25.10.2024

Beginning: 25.10.2024 – 4.00 PM

Impact: Routing not adpated on Proximus side

 

Dear customer, dear partner,

Due to an internal issue, Proximus is unable to adapt our routing immediately after porting. We advise you to not launch it for the moment, and will let you know as soon as the problem is solved.

Sorry for the inconvenience.

Regards.

...............................

 

Best regards;

SEWAN technical team

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported

Saturday 19th October 2024

No incidents reported

Friday 18th October 2024

No incidents reported

Thursday 17th October 2024

No incidents reported

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

Mobile service [SEWAN] Unexpected disturbances - 15.10.2024

Beginning: 15.10.2024 - 4.00 PM Ending : 15.10.2024 - 4.40 PM

Impact: Mobile - No data

 

Dear customer, dear partner,

For about 30 minutes we have been experiencing disturbance on DATA.

The issue is under investigation.

...............................

 

Best regards;

SEWAN technical team

Monday 14th October 2024

No incidents reported