All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 30.12.2025

Beginning: 30.12.2025 – 10.00 PM

Ending: 31.12.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 1,6 and 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

 

In order to reinforce our uplinks with proximus, our engineering team will perform a technical maintenance on our Data Centers.

During this migration, we will temporarily shift internet traffic from Brussels to Leuven.

Once the operation is completed, traffic will be switched back to the Brussels uplinks.

No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Thursday 14th November 2024

[SEWAN] Technical maintenance - 13.11.2024, scheduled 1 year ago

Beginning: 13.11.2024 – 10.00 PM

Ending: 14.11.2024 – 01.00 AM

 

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Monday 11th November 2024

No incidents reported

Sunday 10th November 2024

No incidents reported

Saturday 9th November 2024

No incidents reported

Friday 8th November 2024

No incidents reported

Thursday 7th November 2024

No incidents reported

Wednesday 6th November 2024

[SEWAN] Technical maintenance - 05.11.2024, scheduled 1 year ago

Beginning: 05.11.2024 – 10.00 PM

Ending: 06.11.2024 – 01.00 AM

 

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

[SEWAN] Technical maintenance - 04.11.2024, scheduled 1 year ago

Beginning: 04.11.2024 – 10.00 PM

Ending: 05.11.2024– 01.30AM

Internal ref: DTCAB-5401

Impact: internet not available for max 1 minute

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on access links. The goal is to fix MTU L2TP to 1452.

 

During this timeframe, service will be interrupted for a maximum of 1 minute.

 

No intervention is needed from your side.

 

Best regards;

 

 

SEWAN Technical Team

Sunday 3rd November 2024

No incidents reported

Saturday 2nd November 2024

No incidents reported

Friday 1st November 2024

No incidents reported

Thursday 31st October 2024

No incidents reported

Wednesday 30th October 2024

No incidents reported

Tuesday 29th October 2024

No incidents reported

Monday 28th October 2024

No incidents reported