Past Incidents

Beginning: 16.10.2024 – 10.00 PM

Ending: 17.10.2024 – 01.00 AM

Internal ref: DTCAB-5350

Impact: Voicemail on V2 unreachable for max 5 minutes

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our V2 platform. During this period, Voicemail will be unreachable for a maximum of 5 minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 15.10.2024 – 05.30 AM

Ending: 15.10.2024 – 07.00 AM

Internal ref: DTCAB-5371

Impact: max 5 min interruption on V2

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our V2 platform. During this period, service will be interrupted for a maximum of 5 minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 08.10.2024 – 10.00 AM

Ending: ??

Impact: Porting impossible from Brutele / Voo

Dear customer, dear partner,

Please note that we have been notified from Brutele / Voo that, due to an "internal major incident", they are currently not capable of sending porting accepts.

As a workaround measures, they ask us to cancel all your porting requests currently ongoing, and generate new ones.

At this stage, we do not know when their issue will be fixed.

SEWAN Technical Team

Beginning: 08.10.2024 – 10.13 AM

Ending: 08.10.2024 – 10.40 AM

Impact: Internet services

Dear customer, dear partner,

We recently suffered from Internet access issue. The situation is back to normal since 10.40AM today. Investigation on going.

After deeper investigation, we suspect that the ongoing cyberattack toward Belgian institution may have caused side effects on Sewan infrastructure.

At this stage, we can confirm that all the major ISP in Belgium have been impacted.

Several newspapers have already reported important national impacts:

French: https://www.lesoir.be/627743/article/2024-10-08/nouvelle-cyberattaque-en-belgique-plusieurs-sites-communaux-et-portuaires-vises

Dutch: https://www.tijd.be/politiek-economie/belgie/algemeen/pro-russische-hackers-viseren-opnieuw-belgische-overheidswebsites/10567816.html

At the moment, our security team is still investigating the impacts and the actions to take. 

Best regards;

SEWAN technical team

EDIT 12.00 AM

The situation is now back to normal. We are awaiting further information on the root cause.

Our team will remain vigilant over the coming hours.

...............................

Beginning: 04.10.2024 – 08.30 AM

Impact: latency / packetloss on access links

Dear customer, dear partner,

Since this morning we have reports of packetloss and latency on our access links. We are analyzing the problem.

More information to come.

...............................

Best regards;

SEWAN technical team

EDIT 4.10 PM

The situation is back to normal. We have not yet received any confirmation from 3CX or Digital Ocean about the root cause of the disturbance.   Our team will remain vigilant in the coming hours.

Beginning: 03.10.2024 – 01.45 PM

Impact: trunk from 3CX Cloud are down

Dear customer, dear partner,

Since 1.45 PM, we have reports of 3CX Cloud (Digital Ocean) registration problems on Sophia trunks. We are analyzing the problem.

More information to come.

...............................

Best regards;

SEWAN technical team