All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.02.2026

Beginning: 18.02.2026 – 12.00 AM

Ending: 18.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 12 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 12).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 19.02.2026

Beginning: 19.02.2026 – 12.00 AM

Ending: 19.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 13 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 13).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Monday 6th October 2025

[SEWAN] Technical maintenance - 07.10.2025, scheduled 4 months ago

Beginning: 07.10.2025 – 00.00 AM

Ending: 07.10.2025 – 06.00 AM

Impact: switchover of Eurofiber NNI

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Zaventem.

During this timeframe, a switchover is excepted to Leuven with a few packetloss excepted.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Friday 26th September 2025

No incidents reported

Thursday 25th September 2025

[SEWAN] Unexpected disturbances - 25.09-2025

Beginning: 25.09.2025 – 10.30 AM

Ending: 25.09.2025 – 10.45 AM

Impact: voice issue

 

Dear Customers,

Earlier today, we experienced a temporary disruption affecting our Hosted Telephony service (Sophia). The issue lasted for approximately 15 minutes and may have caused call issues.

The problem has been fully resolved and services are now operating normally. Our technical teams have implemented corrective actions and continue to monitor the situation closely.

We apologize for any inconvenience this may have caused and thank you for your understanding.

 

...............................

 

Best regards;

SEWAN technical team

Wednesday 24th September 2025

No incidents reported

Tuesday 23rd September 2025

Mobile service [SEWAN] Unexpected disturbances - 23.09.2025

Beginning: 23.09.2025 – 09.30 AM

Ending: 23.09.2025 – 03.05 PM

Impact: Mobile service degraded

   

Dear customer, dear partner,

 

Please note that Proximus informed me about the following issue on Mobile network :

"We hereby inform you that we are experiencing technical issues with our Mobile voice services. We are doing everything possible to restore the situation as soon as possible.

We will keep you updated and inform you the moment systems are fully available again."

 

At 3.05 PM, Proximus confirmed the resolution of their issue, without precising the root cause :

"We hereby inform you that the technical issues affecting our Mobile voice services have been fully resolved. All services are now operating normally."

 

 

Best regards;

   

SEWAN technical team

Monday 22nd September 2025

No incidents reported

Sunday 21st September 2025

No incidents reported

Saturday 20th September 2025

No incidents reported

Friday 19th September 2025

No incidents reported

Thursday 18th September 2025

No incidents reported

Wednesday 17th September 2025

No incidents reported

Tuesday 16th September 2025

No incidents reported

Monday 15th September 2025

No incidents reported

Sunday 14th September 2025

[SEWAN] Technical maintenance - 13.09.2025, scheduled 4 months ago

Beginning: 13.09.2025 – 10.00 PM

Ending: 16.09.2025 – 01.00 AM

Impact: none

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on SBCNG.

During this timeframe, no impact is to be expected.

Best regards;

SEWAN Technical Team

Saturday 13th September 2025

No incidents reported

Friday 12th September 2025

No incidents reported