Past Incidents

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

Dear customer, dear partner,

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 20.10.2025 –07.00 AM

Ending: 22.10.2025 – 09.00 AM

Impact: none

Dear customer, dear partner,

Please note that Proximus will perform a maintenance on their network interfaces. These will take place on Monday 20 October and Wednesday 22 October, both between 07:00 and 09:00 am.  

During this timeframe, no impact is expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 15.10.2025 – 10.00 PM

Ending: 16.10.2025 – 02.00 AM

Impact: none

Dear customer, dear partner,

We will perform a maintenance on our core routers with the aim of increasing bandwidth to 100Gb.

No impact is expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 13.10.2025 – 10.30 PM

Ending: 14.10.2025 – 02.30 AM

Impact: switchover on trunk (Sophia)

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications (a few seconds) will occur starting at 10.30PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 09.10.2025 – 10.00 PM

Ending: 10.10.2025 – 00.00 AM

Impact: switchover on trunk (Sophia)

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications (a few seconds) will occur starting at 22:00.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 07.10.2025 – 07.00 AM Endding: 07.10.2025 - 09.45 AM

Impact: no audio calling toll-free numbers

Dear customer, dear partner,

We are currently experiencing audio issues when making calls to toll-free numbers. Our technical teams have identified the root cause and are actively working on a resolution.

We sincerely apologize for the inconvenience and appreciate your patience while we work to restore normal service as quickly as possible.

...............................

Best regards;

SEWAN technical team

Beginning: 01.10.2025 – 08.00 AM Endding: 01.10.2025 - 10.30 AM

Impact: coverage/speed

Dear customer, dear partner,

We have received multiple complaints regarding coverage on mobile devices. A support ticket has been opened with Proximus, and we are currently awaiting further updates from their side.

We will provide additional information as soon as we receive feedback.

UPDATE :10.00 AM

Around 30 mobile sites (Orange-owned) are currently out of service, mainly located in East and West Flanders.Customers on the Proximus network are experiencing no coverage in the affected areas.

UPDATE :10.15 AM

All services have been fully restored, the situation is back to normal.

Best regards;

SEWAN technical team