Past Incidents

Beginning: 16.11.2020 – 11.59 PM

Ending: 17.11.2020 – 02.00 AM

Internal ref: DTCAB-900

Impact: Lost of connectivity for a maximum of 10 consecutive minutes

Dear customer, dear partner,

Please note that our technical team will perform a maintenance during the night of 16.11.2020 from 11.59 PM to 2.00 AM the next day on routing infrastructure.

During this timeframe, part of our telephony and internet access may experience brief disconnections, that should last from 5 to 10 minutes maximum. As consequences, you may receive trunk registration alerts, and lose of DSL connectivity.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 03.11.2020 – 10.36 AM

Ending: 03.11.2020 – 10.42 AM

Impact: Telephony service unavailable

Dear customer, dear partner,

Please note that we experienced telephony disturbances today from 10.36AM to 10.42AM. Our technical team has found the reason of the issue on our routing systems, and are currently analysing the logs in order to make sure this unexpected behavior will not occur in the future.

All services are back to normal since 10.42AM today.

Best regards;

SEWAN technical team

Beginning: 31.10.2020 – 11.45 PM

Ending: 01.11.2020 – 01.45 AM

Impact: SIP Authentication failure

Dear customer, dear partner,

Please note that our technical team will perform a maintenance in order to reinforce our telephony infrastructure.

During this timeframe, you may receive SIP Authentication failure As consequences, telephony services may be interupted for 5 consecutive minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team