Past Incidents

Beginning: 02.12.2020 – 11.59 PM

Ending: 03.12.2020 – 04.00 AM

Internal ref: DTCAB-1464

Impact: None

Dear customer, dear partner,

Please note that our technical team will perform a maintenance during the night of the 02.12.2020 from 11.59 PM to 4.00 AM the next day in order to optimize our BGP configuration over SEWAN group.

During this timeframe, no impacts are foreseen. You may experience brief disruptions in IP connectivity on our overall services, which should not be noticeable by customers.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

** UPDATE ** Since 2.30PM today, CRDC confirm that their problem was solded.

Best regards;

SEWAN technical team

Beginning: 27.11.2020 – 12.50 AM

Ending: unknown

Impact: Manual porting unavailable

Dear customer, dear partner,

Please note that since 12.50 AM today, CRDC experiences a connectivity issue which avoid us to manually execute a porting request.

To our current understanding, this impact all belgian carriers.  

Our automatic porting portal remains nevertheless 100% operational.

A ticket has been open toward CRDC to resolve this situation ASAP.

Best regards;

SEWAN technical team

Beginning: 16.11.2020 – 11.59 PM

Ending: 17.11.2020 – 02.00 AM

Internal ref: DTCAB-900

Impact: Lost of connectivity for a maximum of 10 consecutive minutes

Dear customer, dear partner,

Please note that our technical team will perform a maintenance during the night of 16.11.2020 from 11.59 PM to 2.00 AM the next day on routing infrastructure.

During this timeframe, part of our telephony and internet access may experience brief disconnections, that should last from 5 to 10 minutes maximum. As consequences, you may receive trunk registration alerts, and lose of DSL connectivity.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team