All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 28.07.2025

Beginning: 28.07.2025 – 10.00 PM

Ending: 29.07.2025 – 01.00 AM

 

Impact: switchover onTrunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a switchover may occur.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 03.08.2025

Beginning: 03.08.2025 – 10.00 PM

Ending: 04.08.2025 – 01.00 AM

 

Impact: interruption on hosted telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a maximum interruption of 15 minutes on hosted telephony

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Past Incidents

Friday 30th September 2022

No incidents reported

Thursday 29th September 2022

No incidents reported

Wednesday 28th September 2022

Mobile service [SEWAN] General information 28.09.2022

Dear customer, dear partner,

 

Please note that we have been alerted about issues on Orange mobile network.

At this stage, we do not know the scale of their issue.

 

SEWAN Technical Team

Tuesday 27th September 2022

No incidents reported

Monday 26th September 2022

No incidents reported

Sunday 25th September 2022

No incidents reported

Saturday 24th September 2022

No incidents reported

Friday 23rd September 2022

No incidents reported

Thursday 22nd September 2022

[SEWAN] Unexpected disturbances - 22.09.2022

   

Beginning: 22.09.2022 – 08.00 AM Ending : 22.09.2022 - 3.00PM

Dear partners,

Please note that the mobile provisioning system is severely degraded. Impacted services are the non-real time provisioning : new subscriptions, swap SIM, restriction, ...

Root cause is identified at Proximus middleware and escalation process is in progress.

We apologize for this inconvenience. Thank you for your patience.

...............................

 

Best regards;

SEWAN technical team

Wednesday 21st September 2022

No incidents reported

Tuesday 20th September 2022

No incidents reported

Monday 19th September 2022

No incidents reported

Sunday 18th September 2022

No incidents reported

Saturday 17th September 2022

No incidents reported

Friday 16th September 2022

No incidents reported