All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 19.11.2025

Beginning: 19.11.2025 – 10.00 PM

Ending: 20.11.2025 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 25th October 2023

[SEWAN] Technical maintenance - 25.10.2023, scheduled 2 years ago

 Beginning: 25.10.2023 – 09.00 PM

Ending: 26.10.2023 – 02.00 AM

Internal ref: DTCAB-4424

Impact: 1x calls cut during the switchover on Sophia (Hosted Telephony and trunk)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Wednesday 25th.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Thursday 19th October 2023

[SEWAN] Technical maintenance - 19.10.2023, scheduled 2 years ago

Beginning: 19.10.2023 – 09.00 PM

Ending: 20.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 19, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

General communicate service [SEWAN] General information 19.10.2023

Beginning: 19.10.2023 – 2.00 PM Ending : 19.10.203 - 4.00 PM Impact: 112 unreachable

 

Dear customer, dear partner,

 

Please note that we have been alerted that 112 emergency number is currently difficult to reach.

 

SEWAN Technical Team

Automatic porting tool [SEWAN] General information 19.10.2032

Beginning: 19.10.2023 – 10.00 AM

Ending: 20.10.2023 - 09.00 AM Impact: Porting from COLT unavailable

 

Dear customer, dear partner,

 

Please note that COLT has informed us that they have an issue with their porting tool. In consequence, no porting can be done from COLT as we speak.

We will let you know when they will have fixed their issue.

 

SEWAN Technical Team

Wednesday 18th October 2023

Automatic porting tool [SEWAN] Unexpected disturbances - 18.10.2023

Beginning: 18.10.2023 11.00 AM Ending : 19.10.203 11.00 AM

Impact :

  • no porting possible (fix and mobile) from Proximus and Proximus MVNO
  • no eligibility possible
  • no order possible

 

Dear customer, dear partner,

Since this morning, Proximus is experiencing problems. It is therefore no longer possible to launch portability, numbers from the Proximus network, nor to make eligibility or internet line orders

...............................

 

Best regards;

SEWAN technical team

Tuesday 17th October 2023

Mobile service [SEWAN] Unexpected disturbances - 17.10.2023

Beginning : 17.10.2023 Ending : 20.10.2023

Impact: no audio in some conversations from mobile service

 

Dear customer, dear partner,

We're experiencing problems with certain conversations. Occasionally the audio does not come through. Engineers are working on it.

 

Sorry for the invoncevience.

 

Best regards;

SEWAN technical team

Monday 16th October 2023

[SEWAN] Technical maintenance - 16.10.2023, scheduled 2 years ago

Beginning: 16.10.2023 – 10.00 PM

Ending: 17.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 16, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Sunday 15th October 2023

No incidents reported

Saturday 14th October 2023

No incidents reported

Friday 13th October 2023

No incidents reported

Thursday 12th October 2023

No incidents reported

Wednesday 11th October 2023

No incidents reported

Tuesday 10th October 2023

No incidents reported

Monday 9th October 2023

No incidents reported

Sunday 8th October 2023

No incidents reported

Saturday 7th October 2023

No incidents reported

Friday 6th October 2023

No incidents reported

Thursday 5th October 2023

No incidents reported