All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 19.11.2025

Beginning: 19.11.2025 – 10.00 PM

Ending: 20.11.2025 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 16th May 2024

[SEWAN] Technical maintenance - 16.05.2024, scheduled 1 year ago

Beginning: 16.05.2024 – 11.00 PM

Ending: 17.05.2024 – 03.00 AM

Internal ref: DTCAB-4944 - DTCAB-4945

Impact: disconnection/reconnection of access links

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on our network infrastracture. With the aim of always being up to date, we will upgrade our core routers 1 and 2 at Brussels.  

During this timeframe, a disconnection/reconnection of L2TP is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Friday 3rd May 2024

No incidents reported

Thursday 2nd May 2024

No incidents reported

Wednesday 1st May 2024

No incidents reported

Tuesday 30th April 2024

No incidents reported

Monday 29th April 2024

No incidents reported

Sunday 28th April 2024

No incidents reported

Saturday 27th April 2024

No incidents reported

Friday 26th April 2024

No incidents reported

Thursday 25th April 2024

Centrex Sewan [SEWAN] Unexpected disturbances - 25.04.2025

 

Beginning: 25.04.2024 – 2.51 PM

Ending: 25.04.2024 – 5.01 PM

Impact: Sophia Hosted telephony issues

 

Dear customer, dear partner,

Since 2.51 PM, we notice disturbances on Sophia Hosted Telephony.

The root cause of the issue has been identified at our Broadware infrastructure, due to an SBC switchover.

The situation has been fixed at 5.01PM today.

 

Best regards;

SEWAN technical team

Wednesday 24th April 2024

No incidents reported

Tuesday 23rd April 2024

No incidents reported

Monday 22nd April 2024

No incidents reported

Sunday 21st April 2024

No incidents reported

Saturday 20th April 2024

No incidents reported

Friday 19th April 2024

No incidents reported