All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 04.11.2025

Beginning: 04.11.2025 – 11.00 PM

Ending: 05.11.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.11.2025

Beginning: 05.11.2025 – 11.00 PM

Ending: 06.11.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 18th September 2024

[SEWAN] Technical maintenance - 17.09.2024, scheduled 1 year ago

Beginning: 17.09.2024 – 10.00 PM

Ending: 18.09.2024 – 05.00 AM

 

Impact: 1x call cut during the switchover on Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover (max 5 min).

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Sunday 15th September 2024

No incidents reported

Saturday 14th September 2024

No incidents reported

Friday 13th September 2024

General communicate service [SEWAN] Unexpected disturbances - 13.09.2024

EDIT 2.00 PM

The situation is back to normal. Despite evidences, we have not yet received any confirmation from the incumbent about the root cause of the disturbance.   Our team will remain vigilant in the coming hours.

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EDIT 1.45 PM

we notice some improvement of call terminating. Still waiting for third parties feedback  

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Beginning: 13.09.2024 – 1.10 PM

Ending: 13.09.2024 – 1.40 PM

Impact: General telecom disturbances on Belgian market (fix and mobile)

 

Dear customer, dear partner,

 

Please note that since 1.10 PM today, we have noticed a general outage on Belgian telecom network, both fix and mobile.

At this stage, we can confirm that Sewan infrastructure is not the root cause of the issue, but suffers from a third party outage that we are currently investigating.

More information will be provided later today.

 

Best regards;

SEWAN technical team

Thursday 12th September 2024

No incidents reported

Wednesday 11th September 2024

No incidents reported

Tuesday 10th September 2024

[SEWAN] Technical maintenance - 10.09.2024, scheduled 1 year ago

Beginning: 10.09.2024 – 10.00 PM

Ending: 10.09.2024 – 11.30 PM

 

Impact: 1x call cut during the switchover on Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Mobile service [SEWAN] Unexpected disturbances - 10.09.2024

Beginning: 10.09.2024 – 5.00 PM

Ending: 10.09.2024 – 5.50 PM

Impact: Mobile Data (4G/5G) partially unavailable

 

Dear customer, dear partner,

 

Please note that since 4.45 PM today, Proximus mobile network is experiencing partial outage on DATA (4G/5G) network. We have informed them immediately.

Based on our first analysis, the impact is not felt on the entire country, but on specific areas, and the other services (telephony, SMS, MMS, Roaming) are working perfectly.

At 5.50 PM, we received the confirmation from Proximus that the situation was back to normal. A routing error has been identified in their Mechelen's Data Dacenter, and was corrected.

 

Best regards;

SEWAN technical team

Monday 9th September 2024

No incidents reported

Sunday 8th September 2024

No incidents reported

Saturday 7th September 2024

No incidents reported

Friday 6th September 2024

No incidents reported

Thursday 5th September 2024

No incidents reported

Wednesday 4th September 2024

No incidents reported

Tuesday 3rd September 2024

No incidents reported

Monday 2nd September 2024

No incidents reported

Sunday 1st September 2024

No incidents reported